ORDER NOTIFICATION EMAIL
After you place an order, you will receive an automatic order notification via email (assuming you have provided us with a valid email address). This means we have received your order, but have NOT PROCESSED the order or CHARGED your credit card until we verify availability and pricing. If there is a problem, we will contact you before we proceed. If all your ordered items are in stock, we then process the order and your credit card is then charged. Please look over this order notification email carefully and let us know immediately if there is either an error in your order, or if you simply wish to change it. If you notify us right away, we can typically fix your order before it is shipped. Please include your order number in your email to us.
SHIPMENT NOTIFICATION EMAIL
After we have processed your order to ship, you will receive an automatic email notification. Typically, orders that have processed to ship depart our warehouse within 1 to 2 business days. Please take into consideration that we process orders in our company office and only ship from our warehouse on business days, Monday-Friday (certain holidays excluded). If you have a "RUSH" order, you are probably better served by calling our telephone sales staff so that we may endeavor to expedite your order.
Crazy Billy’s Wine & Spirits does not intentionally substitute wines or vintages without prior authorization. If your selected wine is unavailable, you will be notified. The only exception would be gift orders that need to be shipped to meet holiday delivery and any such wine would be of equal or greater value. Because vintages can and do change often, sometimes without notice from our suppliers, we may not catch it in time and it may be shipped. If the wrong wine or vintage is inadvertently sent to you, let us know immediately if you wish to change it.
CONSTANTLY CHANGING, COMPLEX INVENTORY
Because of the high volume and sometimes, chaotic nature of our business, our inventory is constantly changing. New product shows up daily and allocated items do sell out. Our Web site is updated daily, though sometimes a wine sells out before the next update. Nearly all of the wines showing on our Web site are available for immediate delivery. Some wines, however, have not yet arrived in our warehouse. Orders placed for these wines will be shipped to you as soon as they are received; you will be notified if this is the case. Contact us at firstname.lastname@example.org if our website cannot accommodate you. Additionally, sometimes an item shows as being available, yet when we are down to just a few bottles, that item may, in fact, have sold out. A bottle may have broken or a customer may be walking around our shop with your bottle in his hand! We apologize for this. We hope it's rare, but it does happen.
Every effort has been made to stock sufficient quantities of the fine wines featured on our web site and to verify accurate pricing. However, many wines are made in small quantities, subject to accelerating market demands, with prices subject to fluctuations in currency exchange rates. Should any item you order be sold out, our staff will contact you regarding the disposition of the order. Prices are subject to change without notice. Please note that Crazy Billys Wine & Spirits not responsible for typographical errors of any kind.
ORDERS ARE SUJECT TO AVAILABILITY AND ACCURATE PRICE
These can change due to shipping terms, taxes, items out of stock, a vintage change or simply a change in price (without notice) by the producer or distributor. You will be notified if there is a problem before we process the order. Our Web site is monitored Monday-Friday from 9 a.m. to 6 p.m. Eastern Time. It takes approximately 1 to 2 business days to process your order, and then it is usually shipped out within 1 to 2 business days after processing (unless other shipping options are requested by email or phone.). If you have a need for delivery by a certain date or need rush service, please be sure to email us, place the appropriate comment in your order, or call us so that we can endeavor to meet your deadline. We will make every effort to accommodate you. However, our carriers may not guarantee a specific date shipped to residences if shipped via ground service. Delivery schedules do not apply in the event of service interruptions caused by events beyond the control of Crazy Billys Wine & Spirits, including the failure of services provided by our carriers. Shipping to a business address can usually get your wine to you sooner. If you are within our local delivery area, we may be able to get your wine to you the next day either by our company delivery truck or via messenger service (at higher rates). We reserve the right to correct errors on pricing and to limit quantities at any time.
DISCOUNTS/PROMOTIONS GENERAL POLICIES:
Email Discounts/Promotions are exclusive to Online Sales/Orders placed via our Web site unless otherwise specified. Multiple Coupon Codes, Discounts or Promotions cannot be combined. Only one eligible discount per order. Spirits, Champagne, 'Cult Wines', Fine/Rare Wines, Wine Classes, Special Events, Wine Futures and Gift Certificates are NOT ELIGIBLE for discounts unless otherwise specified. All orders are subject to in-stock and accurate pricing verification. We reserve the right to adjust orders that ARE NOT ELIGIBLE for discount. In-Store only discounts are subject to "cash and carry" policy.
We process orders M-F, 9:00am to 3:00pm. All Orders received after 3:00pm EST will be processed the next business day. In the case of back-ordered items, or items that are not in-stock and require an order placed to our distributors, we will short-ship the rest of your order and ship the rest when those items come in (exceptions being gift items). This is our standard practice. However, at your request we will designate your order as "Do Not Short-Ship" and it will only depart our warehouse when the entire order is assembled. Simply email us at email@example.com to request that your order NOT be short-shipped, or place the appropriate comment in the order form.
Your privacy is of paramount importance to us. We do not rent or sell your email address. We provide nothing to outside companies that can identify you. Statistical information only in the aggregate is collected, with no names or addresses associated with it. We do maintain a list of our customers' email addresses and periodically send out special offers and promotions about our wines. There is a link at the bottom of each email to allow you to unsubscribe from this list.
Whether you are located in New York, or are planning a visit, be sure to check out our tasting schedule. Our shop, in the heart of Deer Park, offers many free wine tastings, frequently accompanied by complimentary light fare, such as cheese, fruit and pate. Our Wine Bar offers many wines by the glass and a wine list of between 1,000 and 2,000 bottle choices is available.